Should consumer protection failures play a bigger role in CRA grades?

USAA Federal Savings Bank’s downgrade shows how customer mistreatment stemming from flaws in internal controls can hurt Community Reinvestment Act scores. Some want consumer compliance to carry more weight in the CRA calculus.

Credit card statements: FCBA Guidelines for Accurate Billing - FasterCapital

Rating Agencies: Credit Where Credit's Due

Consumer Protection: Congress Should Consider Enhancing Protections around Scores Used to Rank Consumers

CFPB Warns CRAs and Furnishers of FCRA Liability for Failing to Conduct Proper Investigations

Parkinson's disease - The Lancet

The History of Lending Discrimination

Consumer interest in checking credit scores jumped 230 percent in a decade. Here's why that's a dangerous trend

PDF) Why and when does consumer protection fail

USAA American Banker

House Hearing on Role of Financial Regulators During Pandemic

Rating Agencies and Their Role - FasterCapital